Frequently Asked Questions
I'll ask to interview customers, the sales team, the product team & the customer success team. I'll also ask for recorded customer calls, demo videos, user chat logs, analytics data, internal decks, etc.
Web copy, email copy, case studies (with interviews) & long-form content.
With me you get one point of contact, fast iteration & a specialist process. Rather than lots of people, layered processes & longer cycles. Depends on your business need.
New client projects are 4-6 weeks, but if we're on retainer things are usually between 1-3 weeks depending on the project.
No refunds. My work is best of the best in my space.
100% - invite your team! Working with me is highly-collaborative and I'm more than happy to work with your team.
Yup, anytime. No questions asked. Working with me is flexible and you have one person to talk to: me
Email, Slack, Zoom, and Calendly. You & your team will have access to all of these & I typically respond in 1-2 business days.